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Test C_C4H51_2405 Result - C_C4H51_2405 New Practice Materials
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| Topic |
Details |
| Topic 1 |
- Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
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| Topic 2 |
- User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
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| Topic 3 |
- Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
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| Topic 4 |
- Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
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| Topic 5 |
- Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
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| Topic 6 |
- Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
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SAP C_C4H51_2405 New Practice Materials, C_C4H51_2405 Practice Exam Fee
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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q74-Q79):
NEW QUESTION # 74
Which object can be used within ticket creation to automatically determine the registered product?
- A. Customer
- B. Product
- C. Warranty
- D. Installation point
Answer: D
NEW QUESTION # 75
What do you have to consider when you are using the Data Workbench?
- A. Using the Data Workbench requires an additional license.
- B. Using the Data Workbench requires the activation of a scoping item.
- C. Additional configuration needs to be defined in the fine-tuning area.
- D. Templates are used to update existing data records.
Answer: A,B
NEW QUESTION # 76
What do you need to create accounts?
Note: There are 2 correct answers to this question.
- A. Assignment to an organizational unit
- B. Business role
- C. Access rights
- D. User ID
Answer: A,C
NEW QUESTION # 77
Which actions can you take to control custom fields and their values? Note: There are 2 correct answers to this question.
- A. Grant access to extension fields for business users
- B. Grant access to extension fields for business roles
- C. Create a code list restriction
- D. Use restriction rules
Answer: B,C
NEW QUESTION # 78
Which options can you use to limit the population of a single field in the SAP Service Cloud UI? Note: There are 2 correct answers to this question.
- A. Validation rule
- B. Page layout
- C. Code list restriction
- D. Delegation
Answer: A,C
NEW QUESTION # 79
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